Terms & conditions

These terms and conditions ("Terms") govern your use of the KynoAI website at kynoai.com (the "Site") and, unless superseded by a signed agreement, the services and software products we provide ("Services"). By using the Site or engaging our Services, you agree to these Terms. If you are accepting on behalf of a company, you confirm you have authority to bind that company.

1. About us

KynoAI is an applied AI systems practice based in Manchester, United Kingdom. We provide workflow automation design, voice AI systems, internal copilots, document intelligence, decision systems, and AI implementation services.

2. Use of the Site

• You may use the Site for lawful purposes only and in a way that does not infringe the rights of, or restrict the use of the Site by, anyone else.
• You must not attempt to gain unauthorised access to the Site, its servers or any connected systems, or introduce malicious code.
• Content on the Site is provided for general information and does not constitute professional advice for your specific circumstances.

3. Proposals and engagements

Service engagements are defined in written proposals, statements of work or subscription terms ("Engagement Documents"). Where an Engagement Document conflicts with these Terms, the Engagement Document prevails. Estimates of timelines and outcomes are made in good faith based on information available at the time; material changes in scope, access or client responsiveness may affect both.

4. Client responsibilities

• Provide timely access to accounts, content, brand assets and approvals reasonably required to deliver the Services.
• Ensure that materials you supply do not infringe third-party rights and comply with applicable law and platform policies.
• Review deliverables within agreed review windows; feedback received after a window may be treated as a new revision cycle.

5. Fees and payment

• Fees, billing frequency and payment terms are set out in the relevant Engagement Document. Unless stated otherwise, invoices are payable within 15 days of issue.
• Applicable taxes are charged in addition to quoted fees where required by law.
• Third-party costs — such as advertising spend, plugin licences, hosting and stock assets — are payable by the client and are not included in our fees unless expressly stated.
• We may pause Services on accounts with overdue balances after reasonable notice.

6. Advertising spend

Media budgets are paid by the client directly to the advertising platforms or, where agreed, advanced through us at cost. Platform decisions — including ad disapprovals, account restrictions and policy changes — are outside our control; we will use reasonable professional efforts to operate within platform policies and to resolve issues that arise.

7. Intellectual property

• Upon full payment, the client owns the final deliverables created specifically for them under an engagement, except as stated below.
• We retain ownership of our pre-existing materials, internal tools, frameworks, code libraries and know-how, and grant the client a licence to use them as embedded in the deliverables.
• Our software products are licensed, not sold; product subscriptions grant a non-exclusive, non-transferable right to use the product for the subscription term.
• We may reference non-confidential work in our portfolio and marketing unless the client requests otherwise in writing.

8. Confidentiality

Each party will keep the other's non-public business information confidential and use it only for the engagement. This obligation survives the end of the engagement and does not apply to information that is public, independently developed, or required to be disclosed by law.

9. No guarantee of specific results

Marketing outcomes depend on factors beyond any agency's control, including market conditions, competition, platform algorithms and client pricing or product decisions. We commit to professional skill, honest reporting and continuous optimisation; we do not guarantee specific rankings, traffic volumes, lead counts or revenue figures, and you should be cautious of anyone who does.

10. Limitation of liability

To the maximum extent permitted by law, our aggregate liability arising out of or in connection with the Site or any engagement is limited to the fees paid to us for the Services giving rise to the claim in the three months preceding the event. We are not liable for indirect or consequential losses, loss of profits, loss of data or loss of goodwill. Nothing in these Terms limits liability that cannot be limited by law.

11. Termination

• Either party may terminate an engagement as set out in the Engagement Document, or with 30 days' written notice where no notice period is specified.
• Either party may terminate immediately for material breach that remains uncured 14 days after written notice.
• On termination, the client pays for work performed and committed third-party costs up to the effective date, and we hand over deliverables paid for in full.

12. Third-party links and tools

The Site and our deliverables may reference or integrate third-party websites, platforms and tools. We are not responsible for their content, availability or policies; your use of them is governed by their own terms.

13. Changes to these Terms

We may update these Terms from time to time. The version published on this page at the time of your use of the Site, or referenced in your Engagement Document, applies to you.

14. Governing law and disputes

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over disputes arising from these Terms or use of the Site, subject to any dispute-resolution process agreed in an Engagement Document.

15. Contact

Questions about these Terms can be sent to hello@kynoai.com or posted to KynoAI, St Peter's Sq, Manchester M60 2LA, United Kingdom.